Frequently asked questions

Who Are We?

Let’s get straight to the point, we are a Web Development Agency based in Sydney. We are not freelancers, we are an AGENCY. Instead of offering standard solutions, we’ve come up with an entirely different approach. We offer a Subscription-based service which is not offered by any other agency. We’re in the sweet spot where you can invest your money directly and without any doubt of professionalism and luck. Yes, when investing in freelancers, you bet on your luck. But we are not your lucky jewel, we are your professional companion. We do what we do best. It is Website Development.

How does OWD similar to hiring a freelancer?

We are not freelancers! We are a team of a dedicated developer. We won’t leave you in the halfway mark. We are bound to satisfy you by delivering you full workload on time. We’ll also not make excuses for illness or any other silly reasons. So, don’t compare us with freelancers. We are a dedicated agency.

14-days money back guarantee, how does it work?

It is simple! If you don’t like our craftmanship in web development tasks in 14 days, just demand a refund. That’s it! No hustle, no bargain. We will give you a full refund. But remember, the timeline is only 14 days, not more than that.

What is ‘Unlimited Revision’?

Think like that, OWD delivered you the complete task you own, but you are not satisfied for some reason. That’s ok, it happens. Request us to revise your work for some modification. Within 1-3 business days, we’ll do it for an UNLIMITED time until we see a satisfying smile on your face. Just like you, we also love perfection.

I have a long list of requests. Possible?

We certainly promise to work on one item a day. But if you have small tasks to do, then we’ll try our best to complete more and more tasks within 24 hours.

What are the limitations of our Web Development work?

We work on WordPress / Joomla / static HTML / Magento / Prestashop / Shopify platforms. If you’re looking for custom Website applications, then our PAY PER REQUEST is the right choice for you.

If OWD’s Monthly & PPR (Pay Per Request) aren’t meeting my requirements?

Worried that your tasks are not covering OWD’d Monthly & PPR plans? For any customized request please contact us and we’ll come back to you.

Is it really possible to have 24 hours Turnaround time?

It depends on the development tasks you are given to us. If you are given some small tasks like SSL implementation, Category setup, Page setup, Plugin setup, Google Webmaster tools setup, Banner update, CMS setup, then it is possible for a turnaround in the same business day. But you know, complex tasks take complex skills and it needs more time than 24 hours.

What is your communication channel?

We are open to all sorts of communication methods. Primarily we use email and our project management system where you can submit your tasks. We are available on Phone support as well (for Monthly Unlimited Plan only). We are also available for Live Chat for all plans.

What is not covered by your plans?

You may think that we can do everything. Well, it is not necessarily true. We do cover a lot of development items as mentioned before. Please check our Services page to get the full understanding of what your plan covers under Monthly Plan and what covers under PPR plan.

How will you manage my Credit card details?

We use Stripe, a leading payment gateway to process payments. We don’t store or even see your credit card details. Stripe stores them securely for us. Read more about their security standards and practices.

Do you offer any design service?

Unfortunately, we are not for any hardcore design task. We are purely a development agency. And we do what we are good at. But it’s OK if you have some minor design tasks. But if you are looking for custom design requirements, then we are not the one you are searching for. We prefer our sister company Supreme Supports for any 3D Rendering Services related to designing work.

How long will it take for Revision?

It depends. The web development world is complex. If you demand some complex change, then it will take time. We’ll do it in the shortest possible time. But if the Revision is for some simple tasks, then it’ll take at least 1 business day.

I have multiple businesses. So, will you handle all of them?

Depending on the plan we cover 1-2 tasks at a time. Depending on the Plan, we’ll consider how many websites we’ll handle.

I am an agency. Will it be legal if I resell the work?

Absolutely. You own everything that we develop for you. We just want to see you happy.

How long does it take to complete a development request?

As we said earlier, for a simple job we can do that in a day and if the job is complex, then it can take a longer period. It depends on the job’s complication. And depending on the complexity, the time frame may fluctuate. However, we offer 4 hours email response time for Monthly limited plan and 1-hour email response time for Monthly unlimited plan.

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